A PDF will not open, or looks wrong

Download it rather than previewing it — the preview opens in a new tab, which a pop-up blocker stops without saying so. A missing logo or footer is a branding or document setting rather than a fault, so check branding first. The on-screen preview and the PDF are produced separately, so the two can differ.

1. Download it rather than previewing it in the browser tab — the preview opens in a new tab, which a pop-up blocker stops silently.
2. A missing logo or footer is a branding or document setting rather than a fault — check branding first.
3. If the on-screen preview looks right but the PDF does not, they are produced separately; the PDF is the one that is sent.