I cannot sign in

Use the email address your organization set your account up with, not a personal alias. A password reset link works even if somebody else created the account, but it expires an hour after it is sent, so request a fresh one rather than reusing an old email. If sign-in is refused with a message about contacting your administrator, your account has been set inactive or suspended and only an admin can turn it back on.

1. Use the email address your organization set your account up with, not a personal alias.
2. Request a password reset — the link expires an hour after it is sent, so use a fresh one.
3. If you are told to contact your administrator, your account is inactive or suspended and an admin has to reactivate it.